Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@fixedstars.store. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@fixedstars.store.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@fixedstars.store.

Refund Policy

Last updated: April 24, 2026

At FixedStars, each piece is made to order — created specifically for you, not pulled from stock.

Because of this, our refund policy follows a strict but fair structure aligned with our production process.

1. No Returns or Exchanges

We do not accept returns or exchanges for:

  • Incorrect size
  • Change of mind
  • Style preference
  • Buyer’s remorse

All items are produced on demand, meaning replacements require creating a new product.

2. Damaged, Defective, or Incorrect Items

We will offer a free replacement or refund if your item:

  • Is damaged
  • Has a manufacturing defect
  • Is incorrect (wrong item sent)

To be eligible:

  • You must contact us within 14 days of receiving your order
  • Provide clear photos showing the issue

Once approved, we will:

  • Send a replacement at no cost, or
  • Issue a refund to your original payment method

No return is required in most cases.

3. Lost Packages

If your order is lost in transit:

  • Contact us within 30 days of the estimated delivery date

If confirmed lost, we will:

  • Send a replacement at no additional cost

If tracking shows delivered, responsibility may shift to the carrier — but we’ll still help you investigate.

4. Incorrect Address

If an order is returned due to:

  • Incorrect or incomplete address
  • Unclaimed package

We may offer reshipment, but:

  • Additional shipping fees may apply
  • Refunds are not guaranteed

5. Order Changes & Cancellations

Orders can only be modified or canceled shortly after purchase.

Once production begins, the order cannot be changed or canceled.

6. Refund Processing

Approved refunds:

  • Are issued to the original payment method
  • May take 5–10 business days depending on your bank

7. Policy Integrity

We reserve the right to:

  • Refuse refunds that do not meet the conditions above
  • Investigate and dispute fraudulent claims or chargebacks

Final Note

Each FixedStars piece is produced individually — not mass stocked, not resold.

This means:

  • No unnecessary waste
  • No recycled inventory
  • No shortcuts

Only what was made for you. By Us

Step into your legend.