Shipping policy

Shipping Policy

At FixedStars, each piece is created on demand — not pulled from mass stock. This allows us to maintain a high level of quality, precision in production, and a more intentional approach to fashion.

Because of this, your order goes through a short preparation phase before shipping.

Processing Time

All orders are processed within 2–5 business days.

This includes:

  • Quality control
  • Production
  • Careful packaging

During high-demand periods (launches, holidays), processing may take slightly longer — but we always aim to move as efficiently as possible without compromising quality.

Shipping & Delivery Times

Once your order is shipped, estimated delivery time is:

  • CA & USA: 7–15 business days

Please note that this is an estimate, not a guarantee. Delivery times may vary due to customs, local carriers, or external factors beyond our control.

Shipping Costs

Shipping rates are calculated at checkout based on:

  • Destination
  • Package weight
  • Number of items

We may offer free shipping on qualifying orders, depending on ongoing promotions.

Order Tracking

As soon as your order ships, you’ll receive a tracking number via email.

Tracking updates may take 24–48 hours to appear after shipment.

Split Shipments

In some cases, items may be shipped separately to ensure faster and more efficient delivery.

You will receive separate tracking numbers if this happens.

Customs, Duties & Taxes

For international orders, customs fees, duties, or import taxes may apply.

These charges are determined by your country and are the responsibility of the customer.

Address Accuracy

Please ensure your shipping address is correct at checkout.

We are not responsible for:

  • Incorrect or incomplete addresses
  • Packages returned due to address issues

If you notice an error, contact us immediately at [your email].

Lost, Stolen, or Damaged Packages

If your package is lost, stolen, or arrives damaged, contact us within 7 days of delivery (or expected delivery).

Include your order number and any relevant details — we’ll take care of it.

Delays Disclaimer

While we work with trusted global carriers, delays may occur due to:

  • Weather conditions
  • Customs processing
  • Peak seasons

We appreciate your patience — your order is on its way.

Final Note

This is not mass production.

Each piece is made with intention — created specifically for you.
It may take a little longer, but it carries meaning.

Step into your legend.